Mobile Privacy Policy

1. SMS Program Overview

Full Home Help offers SMS text messaging services to provide you with:

• Project updates and notifications
• Appointment reminders and confirmations
• Professional communication facilitation
• Service alerts and important updates
• Promotional offers and special deals (with your consent)
• Account notifications and security alerts

By providing your mobile phone number and opting into our SMS services, you expressly consent to receive text messages from Full Home Help and our partner service professionals.

2. Information We Collect Through Mobile Services

Mobile Phone Data

When you use our SMS services, we may collect:

• Your mobile phone number
• Carrier information
• Device type and operating system
• Message delivery status and timestamps
• Responses and replies to our messages
• Opt-in and opt-out preferences

Location Data

We may collect approximate location information based on your mobile carrier's network to:

• Connect you with local service professionals
• Provide location-specific offers and services
• Comply with local regulations and requirements

We do not access precise GPS location data unless you explicitly grant permission through your device settings.

3. How We Use Mobile Information

We use the mobile information we collect to:

• Service Delivery: Send project updates, appointment reminders, and important notifications
• Communication: Facilitate communication between you and service professionals
• Account Security: Send security alerts and verification codes
• Customer Support: Provide assistance and respond to your inquiries
• Service Improvement: Analyze usage patterns to improve our services
• Marketing: Send promotional offers and updates (only with your explicit consent)

4. Message Types and Frequency

Service Messages

These are essential communications related to your account and services:

• Account verification and security alerts
• Project status updates and milestones
• Appointment confirmations and reminders
• Payment confirmations and receipts
• Emergency service notifications

Frequency: As needed for service delivery

Marketing Messages

Promotional content sent only with your explicit consent:

• Special offers and discounts
• New service announcements
• Seasonal maintenance reminders
• Educational content and tips

Frequency: Maximum 4 messages per month

5. Consent and Opt-In Process

How You Consent

You can consent to receive SMS messages by:

• Providing your phone number during account registration
• Texting keywords to our SMS number
• Checking consent boxes on our website or forms
• Verbally consenting during phone calls (recorded for verification)

Double Opt-In

For marketing messages, we use a double opt-in process where you must confirm your subscription by responding to an initial confirmation message.

6. Opt-Out and Unsubscribe

How to Opt-Out

You can stop receiving SMS messages at any time by:

• Text STOP: Send "STOP" to 855-385-5435
• Text UNSUBSCRIBE: Send "UNSUBSCRIBE" to 855-385-5435
• Account Settings: Update your preferences in your online account
• Contact Us: Call 855-385-5435 or email sms@fullhomehelp.com

What Happens When You Opt-Out

• You'll receive a confirmation message confirming your opt-out
• Marketing messages will stop immediately
• Essential service messages may continue for active projects
• You can opt back in at any time by texting "START" or "YES"

Partial Opt-Out

You can choose to receive only essential service messages while opting out of marketing communications through your account settings.

7. Data Sharing for SMS Services

Service Providers

We share your mobile information with:

• SMS Platform Providers: To deliver text messages
• Mobile Carriers: For message delivery
• Service Professionals: To facilitate project communication (with your consent)
• Analytics Providers: To measure campaign effectiveness (anonymized data only)

Professional Communication

When you're working with a service professional through our platform, we may share your mobile number to enable direct communication about your project. This sharing is always with your explicit consent.

8. Message and Data Rates

Standard message and data rates apply to all SMS communications. Rate charges include:

• Charges from your mobile carrier for receiving messages
• Data usage for any links or media in messages
• International rates if you're traveling outside the US

Full Home Help does not charge additional fees for SMS messages beyond what your carrier charges. Check with your carrier for specific rate information.

9. Supported Carriers and Devices

Compatible Carriers

Our SMS services are available on most major US carriers including:

• Verizon Wireless
• AT&T
• T-Mobile
• Sprint
• US Cellular
• Boost Mobile
• Cricket Wireless
• MetroPCS

Device Requirements

SMS services are available on any device capable of sending and receiving text messages. No smartphone or app download required.

10. Security of Mobile Communications

We implement security measures to protect your mobile communications:

• Encrypted data transmission to SMS providers
• Secure storage of mobile phone numbers
• Access controls limiting who can send messages
• Regular security audits of SMS systems
• Compliance with TCPA and other regulations

However, SMS messages are not end-to-end encrypted and may be intercepted. Avoid sending sensitive information via text message.

11. Age Restrictions

Our SMS services are only available to:

• Individuals 18 years of age or older
• Minors with verifiable parental consent
• Account holders authorized to receive messages on the registered number

If you're under 18, you must have your parent or guardian's permission before providing your mobile number or opting into SMS services.

12. Compliance and Regulations

Our SMS services comply with:

• TCPA: Telephone Consumer Protection Act
• CAN-SPAM Act: For commercial messages
• CTIA Guidelines: Mobile marketing best practices
• State Privacy Laws: Including CCPA and other applicable regulations