Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Fill out forms or request quotes for home services
• Subscribe to our newsletter or blog updates
• Contact us through our website or by phone
• Participate in surveys or promotional activities

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Home address and property details
• Project preferences and requirements
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• Device identifiers and characteristics

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To connect you with qualified home service professionals and facilitate project communications
• Account Management: To create and maintain your account, process requests, and provide customer support
• Communication: To send you project updates, service notifications, and requested information
• Improvement: To analyze website usage and improve our services and user experience
• Marketing: To send you promotional materials, newsletters, and relevant offers (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

3. Information Sharing and Disclosure

Service Professionals

We share relevant project information with vetted home service professionals in our network to enable them to provide accurate quotes and services. This includes contact information, project details, and property information necessary for service delivery.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and business, including:

• Payment processing companies
• Email marketing services
• Website analytics providers
• Customer support platforms
• Cloud storage and hosting services

Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate fraud or security issues
• Protect the safety of users or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure server infrastructure and firewalls
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

Access and Control

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications
• Request a copy of your data
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent

Marketing Communications

You may opt-out of receiving promotional emails by clicking the unsubscribe link in any marketing email or by contacting us directly. Please note that you may still receive service-related communications necessary for your account and project management.

Cookies and Tracking

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information and why it was collected
• Legal and regulatory requirements
• Ongoing business relationships
• Dispute resolution and enforcement of agreements

7. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

8. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.