Terms & Conditions

1. Acceptance of Terms

By accessing and using the Full Home Help website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms apply to all visitors, users, and others who access or use the service. Full Home Help reserves the right to update and change the Terms by posting updates and changes to the website. You are advised to check the Terms from time to time to familiarize yourself with any changes.

2. Description of Service

Full Home Help is a platform that connects homeowners with pre-screened home service professionals. Our services include:

• Connecting users with qualified contractors and service providers
• Providing cost estimation tools and calculators
• Offering project consultation and guidance
• Facilitating communication between homeowners and professionals
• Providing educational content and resources

We act as an intermediary platform and do not directly provide home improvement or repair services.

3. User Accounts and Registration

Account Creation

To access certain features of our service, you must register for an account. When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Immediately notify us of any unauthorized use of your account

Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason at our sole discretion. You may also terminate your account at any time by contacting us.

4. User Responsibilities and Conduct

As a user of our platform, you agree to:

• Use the service only for lawful purposes
• Provide accurate and truthful information
• Respect the rights and privacy of other users
• Not use the service for any fraudulent or deceptive purposes
• Not attempt to gain unauthorized access to our systems
• Not transmit viruses, malware, or other harmful code
• Not spam or send unsolicited communications through our platform
• Comply with all applicable laws and regulations

5. Professional Services and Third-Party Relationships

Independent Contractors

All home service professionals in our network are independent contractors. Full Home Help does not employ these professionals and is not responsible for their work, conduct, or the quality of services they provide.

Screening Process

While we conduct background checks and verify credentials of professionals in our network, we make no guarantees about their performance, reliability, or quality of work. Users should exercise their own judgment when selecting professionals.

Direct Relationships

Any contracts, agreements, or disputes arising from services provided by professionals are solely between you and the service provider. Full Home Help is not a party to these relationships and accepts no liability for any issues that may arise.

6. Payments and Fees

Platform Fees

Full Home Help may charge fees for certain services or features. All fees will be clearly disclosed before you incur any charges. We reserve the right to change our fee structure with appropriate notice.

Payment Processing

Payments for services are processed through secure third-party payment processors. We do not store your payment information on our servers. All payment disputes should be directed to the appropriate payment processor.

Refund Policy

Refunds for platform fees are handled on a case-by-case basis. Payment disputes for professional services should be resolved directly with the service provider.

7. Intellectual Property Rights

The content, features, and functionality of our website and services are owned by Full Home Help and are protected by copyright, trademark, and other intellectual property laws. You agree not to:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works based on our services

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

9. Disclaimers and Limitations of Liability

Service Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding the accuracy or reliability of information
• Warranties that services will be uninterrupted or error-free
• Warranties regarding the quality of work performed by professionals

Limitation of Liability

To the fullest extent permitted by law, Full Home Help shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from:

• Your use of our services
• Services provided by third-party professionals
• Any interruption or cessation of our services
• Any bugs, viruses, or harmful code

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid to us in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Full Home Help, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit through our platform

11. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Dispute Resolution Process

Before filing any legal action, you agree to first contact us to attempt to resolve any disputes informally. If we cannot resolve the dispute within 30 days, either party may pursue formal legal action.

Jurisdiction

Any legal action arising from these Terms shall be filed in the state or federal courts located in Orange County, Florida, and you consent to the jurisdiction of such courts.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

For significant changes that materially affect your rights, we will provide additional notice through email or prominent website notifications.

13. Termination

These Terms remain in effect until terminated by either party. We may terminate your access to our services immediately, without prior notice, for any reason including breach of these Terms.

Upon termination, your right to use our services ceases immediately, but provisions regarding liability, indemnification, and dispute resolution shall survive.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall remain in full force and effect.